Job Title : International Voice Process

Overview : 

- People are the most valuable asset of any organization is the new Mantra. And, why not ? It is people that make a company special, taking it forward through ups and downs. That is why; companies are spending more time and effort in hiring the right people and keeping them happy. Sound strategy, huh? Yes, but it is getting harder to do so with each passing day!

- Managing people is both science and art, and HR Managers are tired of walking the tightrope between the two. That is where Prolific HR comes to the rescue. The company has been founded by people who are Gurus in the field of Logistics and Supply Chain Management. This is a rather complex and unorganized industry, with various dependencies on people and process, at every step. We help Logistics and Supply Chain companies overcome the challenge by identifying the right kind of people, hiring them, training them, managing them, and serving them on a day-to-day basis with their payroll and HR needs. This keeps the workforce happy, as well as their Management who can now focus on the business. We have now taken our expertise derived from this sector to serve other industries as well.

Role :

- Agents will be handling calls/chats/emails on pre/post order delivery issues, replacements, refunds and sharing order updates. 

- Responds to customer service inquiries regarding company products, features and/or services. 

- Maintains ownership of customer issues directing customer to the appropriate agent when required. 

- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues. 

- Works with various departments to meet maintenance services sales goals through constant process alignment. Works with customers and/or distributors to understand and document customer issues.

Mandatory requirement : 

- Strong communication skills & phone etiquette 6months and above experience in Customer handling via calls/Email/chat Dell Technologies product knowledge

- Good computer skills Flexible for night shift Confirmed to work for 6month contract duration Organizational skills Time management skills.

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