Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - ecommerce (2-5 yrs)
- From starting an online store in 2013 to a successful retail stores in Australia in 2016, Our client has come a long way in its journey in a short time. have been the keys to the success. They are a one-stop-shop for all cricketing needs for individual players, clubs, teams, schools and other associations.
The Job :
Your responsibilities will include :
- Respond promptly and professionally to customer inquiries via chat and email.
- Provide product information, resolve issues, and assist customers with their purchases.
- Ensure customer satisfaction by addressing queries effectively and in a timely manner.
- Collaborate with other teams to resolve escalated issues and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
Ideal Candidate :
- You have at least 2 years experience within a Customer Service role, ideally within the Ecommerce / Marketplaces industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a self-starter and demonstrate a high level of resilience
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
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