- Job Title: Customer Support Representative (Voice Process)-

- Company Overview:-

Flipkart is India's leading e-commerce platform, revolutionizing the way people shop online. With a vast array of products ranging from electronics, fashion, home essentials to groceries, Flipkart provides unparalleled convenience and reliability to millions of customers across India. We are committed to delivering exceptional customer service and ensuring a seamless shopping experience for all our users.

- Position Overview:-

We are seeking dedicated and enthusiastic individuals to join our Customer Support team as Customer Support Representatives for our Voice Process. As a Customer Support Representative, you will play a pivotal role in addressing customer inquiries, resolving concerns, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities :

1. - Provide Exceptional Customer Service : Engage with customers in a courteous and professional manner via inbound and outbound calls to address their queries, concerns, and feedback.

2. Resolve Customer Issues : Efficiently troubleshoot and resolve customer issues regarding orders, payments, product inquiries, delivery status, and any other concerns to ensure a positive customer experience.

3. - Ensure Customer Satisfaction : Proactively follow up with customers to ensure their concerns have been adequately addressed and provide assistance as required to ensure their satisfaction with Flipkart's services.

4. - Handle Escalations : Handle escalated customer concerns promptly and effectively, collaborating with relevant departments to provide timely resolutions and maintain customer loyalty.

5. - Maintain Documentation : Accurately document customer interactions, feedback, and resolutions in the CRM system to facilitate smooth communication and provide insights for process improvement.

6. - Upsell and Cross-sell : Identify opportunities to promote additional products or services to customers and effectively communicate relevant offers to enhance their shopping experience.

7. - Adhere to Policies and Procedures : Adhere to company policies, procedures, and guidelines while addressing customer inquiries and maintaining confidentiality of customer information.

Requirements :

1. Excellent Communication Skills:- Exceptional verbal communication skills in English and proficiency in any regional language will be an added advantage.

2. Customer-Centric Approach:- Strong customer service orientation with a passion for helping people and resolving their concerns effectively.

3. Problem-Solving Abilities:- Ability to think analytically, identify issues, and implement effective solutions while maintaining a positive attitude.

4. Team Player:- Ability to collaborate effectively with team members, supervisors, and other departments to achieve common goals.

5. Adaptability:- Flexibility to adapt to changing business needs, work schedules, and processes in a dynamic and fast-paced environment.

6. Computer Proficiency:- Basic computer skills and familiarity with CRM software or customer support tools will be advantageous.

7. Prior Experience:- Prior experience in customer service, call center, or retail industry will be preferred but not mandatory.

Benefits :

1. Competitive salary package

2. Health insurance coverage

3. Performance-based incentives

4. Career growth opportunities

5. Employee discounts on Flipkart products

6. Comprehensive training and development programs

Join us at Flipkart and be a part of a dynamic team committed to redefining e-commerce in India and providing unparalleled customer satisfaction. If you have the passion for customer service and the drive to excel in a challenging environment, we invite you to apply for the Customer Support Representative position today!

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