Customer Support Role - eCommerce (0-1 yrs)
We are looking for a customer-oriented service representative.
Customer Service Responsibilities :
1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers- needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers
Requirements and Skills :
1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
