About Company :

- IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.

- IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc.

- This recognition comes after IntouchCX was named by Forbes as one of America's Best Large Employers for 2022 and a Top Employer for New Grads. We are hiring for the International Voice Process only for an immediate joiner

Roles & Responsibilities :

- The candidate has to Support through Voice/Chat.

- The candidate has to respond to customer complaints professionally.

- The candidate has to resolve complaints successfully with established guidelines The candidate should have the ability to build rapport with the customer.

- The candidate should have the ability to overcome objections and ask for business.

Key Skills :

- Candidates will be preferred based on their understanding of ecommerce websites

- Should possess effective Written & Verbal Communication skills and Comprehension skills.

- Should have excellent typing Speed (At least 30 WPM).

- Should have Excellent interpersonal and intrapersonal skills & should be a team player.

Eligibility Criteria :

- Must be a Graduate or Under Graduate with work experience ( No Pursuing Candidate)

- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in International Voice or customer support role.

- Freshers with excellent verbal and written communication skills can also apply.

- Should be flexible to work for both Voice and Chat support.

- Immediate joiners are preferred.

- 100% work from the office

- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)

Perks & Benefits : We will provide both ways free transportation up to (a 30Kms radius or as per the Hiring limits)

- Interested Candidates can call the below Recruiter

Contact WhatsApp OR Call CV 9380568595

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