Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - Customer Care & IT Firm (1-5 yrs)
- Our client is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
The Job :
You will be responsible for :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Managing a team of 50-100 people.
Ideal Candidate :
- You have at least 1 year of experience within a Customer Service role, ideally within the Consulting, Media and entertainment and Telecommunications industries.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal-driven and work well in fast-paced environments
- You pay strong attention to detail and deliver work that is of a high standard
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