Recruiter at Perion
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Customer Support Role - Chat Process (1-2 yrs)
DESIRED CANDIDATE PROFILE :
- Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
- Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
- Typing speed is crucial (Speed 30 words per minute)
ROLES AND RESPONSIBILITIES :
- Communicate with client customers via chat/phone to help resolve the issues being faced
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders
- Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
