Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - Business Process Outsourcing (0-5 yrs)
-Fantastic work culture
-Attractive Salary & Benefits
-Opportunity within a company with a solid track record of performance
Our client is a leading Business Process Outsourcing provider ("BPO") of customer management solutions dedicated to delivering performance while actively supporting and advocating our client's brand.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- You possess strong analytical skills and are comfortable dealing with numerical data
