Job Title : Customer Support Executive

Location : Bangalore, India

Job Type : Full-time

Company Overview :

Grassroots is a leading provider of integrated end-to-end BPO solutions for global businesses. We specialize in delivering top-notch call center services, tech support, revenue management, lead generation, and end-to-end outsourcing. We are committed to driving business success for our clients through excellent customer service and operational efficiency.

Role Overview :

We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Executive. In this role, you will be responsible for resolving customer inquiries, providing accurate product and service information, and ensuring a positive customer experience. If you are a strong communicator with a passion for helping others, we want to hear from you!

Key Responsibilities :

- Serve as the primary point of contact for customers via phone, email, and chat.

- Address customer queries, concerns, and complaints with professionalism and efficiency.

- Provide clear and accurate information about products and services to assist customers.

- Troubleshoot issues and offer effective solutions based on customer needs.

- Escalate complex or unresolved issues to the appropriate departments when necessary.

- Maintain records of customer interactions and ensure timely follow-ups for resolution.

- Collaborate with internal teams to provide a seamless customer experience.

- Monitor customer feedback and suggest improvements to enhance service quality.

- Achieve performance metrics such as response time, resolution time, and customer satisfaction.

Qualifications and Skills :

- Bachelor's degree or equivalent experience in customer service, business, or a related field.

- Proven experience in a customer support or call center role is preferred.

- Strong communication skills, both verbal and written.

- Excellent problem-solving and multitasking abilities.

- Ability to stay calm and composed in high-pressure situations.

- Strong organizational skills and attention to detail.

- Willingness to work in shifts, including weekends and holidays, if required.

Preferred Qualifications :

- Experience in the BPO sector or with international customer support.

- Multilingual abilities are an advantage.