Customer Support Role - BPO (1-6 yrs)
- Designation:- Customer Support
- Location :- Gurgaon
- Qualification: - Graduation with 65%, MBA (preferred)
- Gender :- Male & Female
- Experience: - Mini 1 year
- Salary:- Best in the industry
Job Purpose:-
Looking after our customers by resolving all queries/issues.
Key Accountabilities:-
- Answering Calls
- Dealing with email queries
- Dealing with shipping queries
- Resolving customers queries
- Resolving credit/return queries
- Training of team members
- Projects like creating training manual for CS team.
Required Skills:-
- Fluency in English is essential
- Customer focus
- Ability to work under pressure
- Efficient, Professionalism, Approachable, Patience.
- Ability to build strong relationships with customers and sales team.
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