HR Recruiter at Dezire hr services
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Customer Support Role - BPO (1-4 yrs)
Openings for Customer support with semi voice process
Qualification: PUC /Any graduation
shift : Complete Day shift
Working days : 05 days working with 02 rotational week off
Salary : Goes up to 32k in hand
Work location : Silkboard, Bangalore
Language Required: Excellent communication in English & Hindi
Roles And Responsibility :
- Handling customer's Quires & Complaints regarding to network issues.
- Guiding on call steps to troubleshoot the settings in handset.
- Providing valid & accurate information with timings of outages & congestions which happens in area,city & State wise regarding network using right tools.
- Resolving customer's issue with good call Quality
- Handling escalation calls.
- Maintaining team in the absence of team leader & doing floor support when needed.
- Responding to customer technical problems /issues related to software or hardware via phone or email.
- Owns customers issue from beginning to resolution.
- Maintain all the data of technical and services provided to the customer in oracle tool
- Assist customers by diagnosing problems and providing resolution for technical or service related issues.
- Use troubleshooting techniques and tools to identify products that are defective and follow the guidelines in issuing service.
- Educate the customer within procedural guidelines to ensure complete Solution to their technical and service questions.
Rocky 9343943344
Interested Candidates an apply
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