HR Recruiter at JobBox Consultants
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Customer Support Role - BPO (1-3 yrs)
The candidate should have 1-2 years of relevant experience with excellent communication skills and demonstrate a strong delivery track record of handling all social media platforms, Multiple Interactions
Duties and responsibilities :
- Close liaison with other parts of the organization to ensure excellent customer service is being delivered
- Respond and react to changes within social networks - functionality, etiquette, reporting etc- Monitor and present relevant data, trends, successes, exceptions etc ORM (Online response management ) / Voice
- Utilise great web etiquette skills to ensure you deliver the right message online, help people, etc - Think on your feet- real time content writing, online discussion, interactions etc. Creative input on content, ideas on socialmedia-
9 hours shifts and 1 Rotational Weekly Off (No Saturday and Sunday fixed off)
Required:-
- Experience band 1 -2 years in Handling Escalation Calls, Customer Support Calls.
- Good understanding online reputation management
- Zeal to innovate and improvise
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
