HR Recruiter at Park Global HR
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Customer Support Role - BPO (0-6 yrs)
I have attached the Job Description for your reference. Kindly revert me back your interest to the below mail id at the earliest convenience.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Excellent analytical, communication and problem solving skills (both written and oral).
- Excellent time management skills with exceptional ability to prioritize multiple tasks specifically to meet crucial deadlines. Ability to work as a team member.
- Self-motivated.
- Attention to detail and organizational skills
Petula
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
