We Are Looking For Customer Support Specialist (International/US Process)

Location: CSEZ - Infopark, Kakkanad, Kochi

Salary: INR 17,000 to INR 25,000 Per Month

Qualification: Any Degree

Experience: 0 to 4 years in BPO

Work Schedule: 5 Days Per Week / Night Shift

Transportation: Cab facility Available

- Candidates with excellent English comm. skills only need to apply

Team Management : Manage a team of customer support representatives, providing leadership, guidance, and support.

Process Oversight : Oversee the entire customer service process to ensure efficiency and effectiveness.

Complaint Resolution : Address and resolve customer complaints brought to your attention promptly and professionally.

Policy and Procedure Development : Create and implement customer service policies and procedures to improve service quality.

Training and Standardization : Plan and execute training programs to standardize service delivery and enhance the skills of the team.

Recruitment : Participate in the selection and hiring of new staff members.

Performance Monitoring : Monitor the work of individual representatives and the team as a whole to ensure adherence to quality standards.

Quality Assurance : Conduct quality assurance surveys with customers and provide feedback to the staff for continuous improvement.

Product Knowledge : Possess and impart excellent product knowledge to enhance customer support.

Work Environment : Maintain a positive and pleasant working environment for your team to foster productivity and job satisfaction.

Requirements :

- Excellent fluency in English.

- Willingness to work night shifts.

Benefits :

- Commuter assistance with cab availability.

- Health insurance coverage.

- Life insurance benefits.

- Provident Fund.

- Yearly performance-based bonus.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.