Customer Support Associate at HRH Next Pvt LTd
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Customer Support Role - BPO (0-2 yrs)
- Managing Inbound and/or outbound calls
- Following various communication scripts when speaking to a customer
- Identifying customer needs, answering questions and providing solutions/alternatives to issues
- Upselling products and services wherever possible
- Building sustainable customer relationships
- Keeping records of all conversations organized
- Building product knowledge; and improving performance and achieve targets.
- Maintaining and improving quality results by adhering to standards and guidelines.
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