Job Title : Virtual Customer Support- US (Hyderabad)

No of Vacancies : 200

City : Hyderabad, Andhra Pradesh, India

Description:

Looking for candidates who can work from home in a rotational shift base.

The minimum qualification is 10 + 2. Any graduate

Shifts: Rotational

Benefits: Night Shift Allowance (If Applicable), Overtime Allowance (If Applicable), Annual Meal Card.

Preferred Criteria :

- Candidate should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Candidate should ensure uninterrupted internet connectivity during the working shift so as to ensure maximum productivity

- Candidate should ensure a - Work-like- environment with no disturbance during the work hours.

- The ideal candidates should be comfortable in a fast-paced, multi-tasked, high-energy environment. They should be creative and can solve an analytical problem with a passion for excellent customer service.

Eligibility Criteria :

- Minimum qualification required 10+2

- Fresher's / Experience candidates can apply

- Experienced candidates will have to provide relevant documents

- Any candidates who cannot provide relevant experience/education documents will not be considered

- Excellent written and verbal communication, comprehension and problem-solving skills

- Flexible to work in night shifts / rotational shifts. Shift rotation happens every 2-3 months

- Candidates awaiting final year results & appearing for final year examination can be interviewed, provided if they can join immediately.

- All contractual employees will be on the company''s payroll, the contract period will range between 4 months to 12 months.

- Candidates applying for the role should be above 18 years of age

Candidate Should :

- Have excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Have the Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Have the ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Be flexible with the working schedule; may be expected to work weekends, holidays and events

- Have the Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Keywords : voice process, call center

Work Experience : 1.00 yrs - 10.00 yrs

CTC (Annual) : 1.70 lacs - 2.30 lacs

CTC Remarks : Fixed + Variable

Industry : Internet/E-Commerce

Functional Area : ITES / BPO / KPO / Customer Service / Operations

Employment Type : CONTRACTUAL

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