Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - BPO (0-1 yrs)
- Work alongside & learn from best in class talent
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
We are hiring for a company which is a premier provider of International Contact Center services offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets.
The Job :
Key responsibilities areas :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
Ideal Candidate :
Key Competencies :
- You have at least 1 year experience within a Customer Success, Customer Service or Telesales role, ideally within the Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
