Eureka is seeking an Email & Chat Process Executive to join our team at our Noida 62 location. As an Email & Chat Process Executive, you will be responsible for effectively handling customer inquiries and providing excellent customer service through written communication channels such as emails and chat platforms. This is a great opportunity for individuals with good typing skills, including accuracy and proficiency in punctuation. Hindi candidates are also welcome to apply.

Responsibilities :

- Respond promptly and professionally to customer inquiries received through email and chat platforms.

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

- Collaborate with internal teams to resolve customer issues and improve overall customer experience.

- Meet or exceed productivity and quality standards set for the role.

- Maintain customer data and records accurately in the designated systems.

Requirements :

- High school diploma or equivalent qualification.

- Previous experience in customer service or a similar role is preferred.

- Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

- Proficiency in typing with a high level of accuracy and speed.

- Ability to multi-task and effectively manage time in a fast-paced environment.

- Good problem-solving skills and the ability to think critically.

- Excellent interpersonal skills with a customer-centric approach.

- Proficiency in using computers and knowledge of email and chat platforms.

- Fluency in Hindi is a plus.

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