Customer Support Role - Automotive (1-5 yrs)
Key Duties and Responsibilities :
- One plus year of customer service experience is preferred, ideally in e-commerce or automotive industries.
- Manage day-to-day customer requests through a shared mailbox and member support across multiple channels (SMS, phone, emails).
- Ensuring customer satisfaction by handling complaints and inquiries
- Conducting product sales
- Processing returns and related requests
- Keeping records of customer interactions, comments, and complaints
- Providing feedback to management regarding customer issues, concerns, and emerging trends
- Adhering to communication procedures, guidelines, and policies
- Following company procedures, guidelines, and policies
