01/12
Bhawna Singh
Talent Acquisition Executive at Hyrefox Consultants Pvt Ltd
Talent Acquisition Executive at Hyrefox Consultants Pvt Ltd
Views:9 Applications:6 Rec. Actions:Recruiter Actions:0
Customer Support Role (2-5 yrs)
Requirements :
- 2+ Years Experience
- Should have worked on US calling process
Responsibilities :
1. Directly clients call as necessary to resolve stuck issues identified.
2. Respond responsibly and effectively to at least a certain section of Zendesk tickets or chats EVEN BEFORE our US team shows up at 8 am. (Eg New Damage claim. Respond: So sorry, Pictures plz)
3. Be an analyst of our processes, sense opportunities for process improvement and automation
4. Support excel work, support Website and other marketplaces
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