Job Opening : Customer Support Representative

Experience : 2 to 4 year

Salary : 25-35k per month

Location : Bangalore (Preferred localities)

Education no constraint.

Shift timings : 5.30pm, 7.30pm, 8.30pm & 11.30pm - 9hrs - North America

Skills required : Customer support experience, sales, people management

Job Summary :

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities :

- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.

- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

- Maintains and updates electronic and/or hard copy records as required.

- Other duties as assigned.

Job Level Specifications :

- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.

- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.

- Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.

- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.

- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience : Typically requires a minimum of two years of related experience.

Education and Certification(s) : Graduate /High School Diploma or equivalent

Distinguishing Characteristics :

- Must have computer, email, phone support & communication and problem solving skills.

- Must be able to multi-task and work in a fast paced environment.

- May require fluency in more than one language.

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