07/11
Ravi Kumar
Senir IT Recruiter at Varite India
Senir IT Recruiter at Varite India
Views:415 Applications:137 Rec. Actions:Recruiter Actions:62
Customer Support Role (1-5 yrs)
Responsibilities :
- Directs customer calls to the proper location and department
- Prioritizes calls and escalates appropriate customer issues
- Adheres to product specific guidelines, procedures, and best practices
- May be required to work overtime, alternative work schedule or change shift as business dictates
Essential Job Functions :
- Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Client departments to ensure proper resolution of the problem
- E-mail and phone communication to support our customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
- Enhancing the value of the positive customer experience through the knowledge, information and advice given
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer's order to ensure the best experience with Client
Essential Requirements :
- 1+ year of work experience; position is suitable for fresh graduates
- Fluent in verbal and written English is required, other language like Spanish is just an advantage
- Excellent communication skills
- Customer focus
- Stress resistant
Skillset : Excellent communication skills, Customer focus, Proactive, Email Writing
