Talent Acquistion specialist at SHRS - Sarika HR Solutions
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Customer Support Role (1-5 yrs)
As the primary point of contact for students, the role involves facilitating communication between students and university departments, addressing academic and administrative queries, and guiding students through their academic journey.
- Responsibilities include resolving semester and subject-related issues, ensuring timely completion of academic requirements, and promoting re-registrations.
- The role also requires tracking student progress, handling queries via calls, emails, and chat, and ensuring high satisfaction with personalized and accurate responses.
- Additionally, the position involves identifying and escalating priority issues, recommending process improvements, and ensuring timely conflict resolution.
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