- Work in a company with a solid track record of performance

- Join a well known brand within the Financial Services Industry

- Flexible working options

- Our client provides tailored solutions to help build, guide, and enhance companies globally. Over the last 23 years, more than 250 organizations have trusted the company's Workforce Solutions, Cloud and Mobile Development Services, and Managed Solutions.

The Job :

- As Customer Support, you will be answering customers' queries through voice services, inbound/outbound. You will also address the customer emails to provide appropriate resolution on time.

Your responsibilities will include :

- Understanding the customer's requirements and responding promptly.

- Contributes to team effort by accomplishing related results as needed

- Maintain documentation of customer inquiries and responses for future reference

- Handle dissatisfied customers in a polite and professional way.

- Answering customers' queries on the product.

Ideal Candidate :

- You have a diploma/degree in Commerce, Marketing, Business Administration or a related field.

- You have solid prior experience in a similar role.

- You are a strong leader with a track record of success in building and scaling effective customer service teams.

- You have excellent organizational, administrative, and problem-solving skills.

- You possess strong communication, interpersonal, and customer service skills.

- You work well in matrix environments requiring you to work with a wide range of stakeholders.

- Required good communication skills, should be able to converse in English, Hindi, Tamil/ Telugu. (Multilingual will be preferred in order to be able to effectively liaise with stakeholders in the region.)

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