HR Associate at PyjamaHR
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Customer Support Role (1-4 yrs)
Job Role :
- Answer inbound calls and assist customers with their Queries/Requests/Complains.
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met
Skills Required :
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
