Lead Talent Acquisition at Awign Enterprise Pvt Ltd
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Customer Support Role (1-3 yrs)
About Awign Expert :
- Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises.We are a newly launched business division of Awign, which is one of the pioneers and currently the largest player in the Gig Economy in India. Here at Awign we are changing how the world works with a vision to uplift millions of Careers.
Requirements :
- Graduate /undergraduates
- Good in English and Hind communication [written and oral]
- Good in MS -Excel
- Having Computer Technical knowledge will be added advantage.
- Customer support/ Call handling experience will be added advantage.
Responsibilities :
- Interact with customers via various channels (phone, email, chat) to offer help and solutions.
- Resolve concerns efficiently, ensuring satisfaction or escalating when necessary.
- Develop expertise in products/services to provide accurate information.
- Document interactions and provide feedback for continuous improvement.
- Collaborate across teams to enhance customer satisfaction.
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