Customer Support Role (1-2 yrs)
Roles and Responsibilities
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Troubleshoot and resolve customer issues efficiently, escalating more complex problems to senior staff or relevant departments when necessary.
3 .Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.
4. Accurately document customer interactions and issues in the customer support system.
5. Gather customer feedback and communicate insights to the product development and management teams to help improve our offerings.
6. Conduct follow-up communications with customers to ensure their issues have been resolved to their satisfaction.
Eligibility Criteria:
1. High school or a college degree is a plus.
2. Previous experience in customer service or a related field is preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving skills and the ability to think on your feet.
5. Comfortable using various computer systems and software; experience with customer support software is a plus.
