Business Support Manager at Snaphunt Pte. Ltd.
Views:51 Applications:22 Rec. Actions:Recruiter Actions:17
Customer Support Role (0-5 yrs)
Customer Support (Chinese - English Speaking)
- Flexible working options
- Opportunity to make a positive impact
- Work alongside & learn from best in class talent
- Our client is a modern, mobile-optimized website builder that's extremely easy to use. Our client mission is to give everyone the power to unleash their individuality.
The Job :
Your responsibilities will include :
- Provide professional and friendly service through our email and live-chat channels.
- Help others and be able to stay calm under pressure.
- Translate client's product into Chinese.
- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.
Ideal Candidate :
This project requires :
- Customer support experience in a fast-paced environment
- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
- Should love making customers happy
- Should have the ability to assess each customer's issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO, and Analytics is a plus
- Must be able to work remotely and full-time (at least 40 hours per week)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
