Key Responsibilities :

- Responding to customer inquiries via phone,

- Resolving customer complaints and issues in a timely and professional manner

- Providing product information and technical support to customers

- Escalating complex issues to the appropriate departments

- Assisting customers with account management and billing inquiries

- Following up with customers to ensure their issues are resolved

- Documenting customer interactions and transactions

- Identifying and escalating priority issues

- Collaborating with other teams to improve the overall customer experience

- Contributing to the development of customer support resources

- Adhering to company policies and procedures

- Meeting performance targets such as response time and customer satisfaction

- Keeping abreast of product updates and changes

- Participating in training and development sessions

- Identifying opportunities to enhance customer satisfaction

Required Qualifications :

- Bachelor's degree in business, marketing, or a related field

- Proven work experience in customer support or a similar role

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Empathy and a customer-focused mindset

- Ability to multitask and prioritize in a fast-paced environment

- Proficiency in using customer support software and CRM systems

- Technical knowledge to troubleshoot basic customer issues

- Ability to work well in a team environment

- Attention to detail and accuracy in documentation

- Flexibility to work in shifts and weekends

- Ability to remain calm and professional under pressure

- Continuous learning and adaptability to changes

- Commitment to providing exceptional customer service

- Understanding of customer service metrics and KPIs

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