Hr at softwise innovation laps.in
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Customer Support Role (0-1 yrs)
- Customer support is an essential function within any business, providing the crucial link between the company and its customers.
- A customer support representative is responsible for addressing inquiries, resolving issues, and ensuring that customers have a positive experience with the company's products or services.
- This role requires a blend of technical knowledge, communication skills, problem-solving abilities, and empathy to effectively manage customer needs.
- A typical customer support job involves interacting with customers through various channels, including phone calls, emails, live chat, and social media.
- Representatives are tasked with answering customer questions, explaining product features or services, and guiding them through troubleshooting processes.
- In addition, they are often responsible for processing orders, returns, and exchanges, as well as assisting with account management tasks, such as updating personal information or resetting passwords.
