HR Executive at Education Sector
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Customer Support Role (0-1 yrs)
- Need a good customer support Executive with good English communication skill
- Should know basic computer knowledge
- Have to interact with customer
- Customer interaction: Interacting with customers to answer questions, address concerns, and assist with needs. This may include answering phone calls and emails.
- Customer service skills: Demonstrating empathy, patience, and a positive attitude.
- Product knowledge: Having a thorough understanding of the company's products and services.
- Customer records: Maintaining records of customer interactions, transactions, comments, and complaints.
- Problem resolution: Resolving customer complaints and issues.
- Order processing: Processing orders, forms, applications, and requests.
- Returns and exchanges: Handling returns, refunds, and exchanges.
- Billing: Addressing billing concerns.
- Communication: Communicating with customers through various channels.
- Teamwork: Communicating and coordinating with colleagues as necessary.
- Feedback: Providing feedback on the efficiency of the customer service process.
