Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Representative - Transport & Logistics (1-3 yrs)
- Flexible working options
- Pick and drop - Based on current route of vehicles operating for the company
- Added incentives and bonuses
- Great work environment with facilities to free gym, recreational area, subsidized canteen food and medical insurance
- Our Client is aggressively looking to strengthen our organization by adding the best available talent to our staff. We- re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate.
- Our ideal candidate will have excellent communication and organizational skills, experience in US processes (added advantage), proficiency in MS Office (Word, Excel & Outlook), and good data management skills. This role requires candidates with excellent communication skills.
- Individuals with experience in planning, coordinating, and analysing data would be a bonus.
The Job
Executive - CSR
Your Responsibilities will include:
- Familiarize yourself with all services offered by our company
- Onboarding new clients through direct contact by cold calling method and /or attending calls from prospective leads
- Explain the services of the company and the benefits of collaboration
- Provide appropriate quotes to the prospective client to finalize the negotiation
- Complete the client onboarding documentation and handover the client to the next team in the process
Ideal Candidate
Skills Required:
- 1- 2 years of experience
- Relevant experience in a customer contacting role with the ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- The job role requires working in US Shifts (6 pm to 4 am - Mon-Sat)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill - MS Office (Word, excel, PPT and Outlook)
- Willing to commute to Navi Mumbai, (Millennium Business Park, Mahape)
- You have at least 1 year experience ideally as a Transport & Logistics within Transport & Logistics.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data
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