Our World Class Technical Support & Customer Service Organization is an important part of our commitment to our customers, and we rely on our team to provide the competitive edge in a highly competitive market. Customer service is our primary line of assistance, where our customers first turn for troubleshooting help and answers to questions. For many customers, our customer service representatives are the voice of the company.

- Working by phone and e-mail, these representatives address critical customer issues and challenges. You must be able to provide an excellent professional impression to our customer base. You must have strong problem solving skills, and you must enjoy working with people on the phone. We are looking for smart, quick, personable team members who are committed to helping people and businesses.

Responsibilities :

- Work with existing customers to help them solve application, training, and technology issues.

- Provide customer support, technical support and reports as needed.

- Maintain accurate records of the customer contacts, issues, and resolution using our CRM package.

- Maintain customer communication during issue resolution.

Role : Customer Support Representative

Shifts: Night shifts

Location : Bangalore

Experience : 0-2 YRS

Functional Area : customer service

Qualification : Diploma,Graduation,

Company Name : Click Software Industry

Skills/Experience:

- Minimum 6 months/ years of experience in an international call center.

- Ability to understand a customer and their business and help them take full advantage of our software.

- Exceptional interpersonal communication and phone skills, with the ability to effectively communicate with people at all levels within a business on a timely basis with the proper follow-up.

- Versatility, flexibility, and a willingness to enthusiastically work in a fast-paced team environment with Key Skills : TSR, TSE, CSR, CSE

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