CEO at SimplyPeople India
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Customer Support Representative - EduTech Firm/eLearning (0-4 yrs)
Our client is a US-based Edtech organization whose mission is to power careers through tech education, an online learning platform offering practitioner level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more.
As a Mentor Support Representative, you will serve as the face of the company in supporting and building the global community of expert mentors and project reviewers.
Responsibilities :
- Respond to Mentor and Reviewer inquiries in a timely, efficient, and helpful manner through multiple forums and channels, including Zendesk (company's current CRM platform) and Slack.
- Solve student issues, questions, and concerns about their Mentor or project review experience.
- Work with the broader Mentor Ops team to identify systematic issues causing issues for Mentors, Reviewers, and/or students, design and implement simple and effective solutions. Collaborate with other teams, and work on Project Management software like JIRA to get technical issues resolved.
- Analyze student and mentor performance data to identify inefficient and underperforming programs.
Qualifications:
- At least 1 year of working in customer service.
- Experience in communicating with customers on phone, email, chat or SMS. Experience writing clear and concise emails and other communications for diverse and widespread audiences and engaging with global communities through multiple platforms, such as Slack, Youtube Live, and more.
- Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs, and email
- Adaptable in a fast-paced, start-up environment, and comfortable developing strong working relationships with colleagues across global offices.
- Empathetic, patient, and compassionate.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
