Senior Recruiter at Exceltech computers
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Customer Support Officer (1-5 yrs)
Candidate should be good in english,Candidate should be comfortable with Chandivali location.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits,follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.Good customer service can turn simple questions or challenging situations into opportunities to gain customers' trust and create positive experiences.
- It's not just about resolving issues it's about responding promptly, meeting customer needs and expectations, active listening, and empathy for customer concerns.
