Senior Research Executive at SPEED Consulting Pvt Ltd
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Customer Support Executive - BPO (2-5 yrs)
Responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat.
Escalate issues if necessary and work closely with our engineering team to resolve those issues.
Provide customer feedback to the product management team and help them in discovering insights for the product roadmap.
Assist our sales stalwarts in converting prospects to customers.
Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.
Cultivate and sustain an in-depth knowledge of Chargebee's products and services.
Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.
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