Senior Research Executive at SPEED Consulting Pvt Ltd
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Customer Support Executive (2-5 yrs)
Excellent Opportunity for Customer Support Executive !!
- Responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat.
- Escalate issues if necessary and work closely with our engineering team to resolve those issues.
- Provide customer feedback to the product management team and help them in discovering insights for the product roadmap.
- Assist our sales stalwarts in converting prospects to customers.
- Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.
- Cultivate and sustain an in-depth knowledge of products and services.
- Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.
If you are interested please revert back to me immediately with your updated resume (in .doc format) along with the following details
Total IT experience :
Relevant Experience :
Current CTC : (Fixed or Variable)
Expected CTC :
Notice Period :
Reason for Job Change:
Call +91-7411022219
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