IT Recruiter at Infinitum Global
Views:197 Applications:37 Rec. Actions:Recruiter Actions:21
Customer Support Executive (0-3 yrs)
Job Description :
- Respond to customer queries and issues over call/email/chat
- Help Desk ticket management
- Build product knowledge for support & sales purposes
- Capture & share customer feedback
- Solving customer issues while working with cross-functional teams
- Work within the SLAs and strict timelines
- Connect with inbound leads within SLA
- Sales CRM management
- Generate opportunities by identifying needs and understanding budget
- Strong analytical and negotiation skills
- Well versed with PACT process
- Ability to schedule and give product demos via GoToMeeting, join me etc.
- Achieving monthly and quarterly targets
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
