Recruitment Consultant at Ikya Human Capital
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Customer Support/Delight Executive - Voice/Email/Chat Process - BPO (0-4 yrs)
Desired Candidate Profile
Passionate and Good command over English Language, ability to effectively communicate information in written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English.
Personality traits
- Knowledge of customer service principles and practices
- Problem solving ability.
- Good typing speed (minimum 25 wpm with 90% accuracy)
- Customer service orientation.
- Spoken Hindi communication (Mandatory)
- Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Key Responsibilities
- Responsible for providing Voice support/chat support for customers on pre order sand post order service.
- Performs work in accordance to standardized policies and procedures.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex issues in addition to effective Voice/written skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
