Hr recruiter at BlackHardStone
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Customer Support Associate - IT (0-1 yrs)
Job Title: Customer Support Associate (CSA) - Voice Process
Company: Tech Mahindra
Location: DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156 (Opposite of Geetanjali)
Employment Type: Full-time, Permanent
Work Schedule: 100% Work from Office
Shift Type: 24/7 Shifts
Job Overview:
Tech Mahindra is hiring Customer Support Associates (CSA) for our Voice Process team in Kolkata. This is an exciting opportunity to join a global IT and business solutions leader offering permanent, full-time employment with a fixed salary. Freshers and experienced candidates are encouraged to apply.
Key Responsibilities:
- Resolve customer queries through voice calls with professionalism and efficiency.
- Provide high-quality customer service, ensuring customer satisfaction.
- Handle inbound calls professionally and efficiently in English & Hindi.
- Maintain customer records and escalate complex issues to higher-level support when necessary.
