Founder at Mithra HR Consulting
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Customer Success/Tech Support/Service Specialist - Voice Process - US (2-6 yrs)
Urgent requirement: Immediate Joiners Preferred
Tech Support (Customer Success/Support/Service) Specialists - Voice Process-US
WFO- Technopark, Trivandrum
Night shift. Pick up and drop from and to your door.
Experience: 2 to 6 years
Shift Timings :
- 7:30 PM to 4:30 AM
- 10:30 PM to 7:30 AM (Rotational Shift)
- 24/7 Rotational shift
Qualifications : Graduation in any stream
Job Overview :
Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.
Responsibilities :
- Respond promptly to customer requests via telephone, email, and chat.
- Maintain high levels of quality, productivity, and customer satisfaction.
- Appropriately escalate issues and coordinate with supervisors for timely resolution.
- Consistently meet productivity, quality, and sales targets.
- Log and report all customer issues in the customer relationship management (CRM) database.
- Promote sales of technology equipment and devices.
- Deliver an excellent customer experience and contribute to brand promotion.
Requirements :
Must Have :
- A neutral English accent (free from Mother Tongue Influence/regional accents)
- Exceptional verbal and written communication skills in English
- Willingness to work in any shift within a 24/7/365 environment
Good to Have :
- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues - Networking certifications
