Trainee Talent Acquisition at Zyoin Web Pvt Ltd
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Customer Success Specialist - Telesales - FinTech (1-6 yrs)
About us :
- We are a fintech start-up building payment solutions to make education payments convenient & affordable for parents while simplifying fee collections for education institutes. Our suite of products are custom-built payment solutions that allow parents/students to pay their fees in a manner most convenient to them.
How we started ?
- We began our journey in early 2020 when we noticed that many parents find it hard to pay their children's education fees in a lump sum! With a deep belief in the power of contextual financial products, we started building specialized payment & lending solutions for fee payments.
Key Responsibilities :
Sales :
- Consultative selling by pitching product to customers both in offline event and via tele Sales
- Building a long-term relationship with customers
- Ability to think on the feet and understand the customer pulse and pitch accordingly
- Ability to take rejections and not let it affect the pitch to the next customer
- Resourceful : Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility
- Not taking no for an answer persistent with the customers while being pleasant and respectful; ability to engage and persuade
- Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure
- Understand customer concerns and relay it back to the product team to improve the product & application process
- Collections : Handle payment delays from customers through dialogue and persuasion
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