Applozic is looking for a strong problem solver with technical ability to serve as a Technical Customer Success Specialist. The goal of the Technical Customer Success Manager is to guide customers to understand, adopt and gain maximum value from Applozic Platform.

The ideal candidate has a proven track record in Mobile Apps, SaaS, working with innovative technology and partnering with the customer to help them become successful.

Main duties and responsibilities :

- Help Guide, Onboard and Support customers' experiencing technical issues through identification of the problem, troubleshooting and providing solutions to resolve issues.

- Maintain a detailed knowledge of Applozic products including Platform features, SDKs, APIs etc.

- Serve as a customer advocate within Applozic

- Identify, document, and follow-up with engineers on product bugs and features, taking ownership of customer's issues when required.

- Search event logs and audit databases to identify issues and put together detailed descriptions for engineers.

- Analyze trends in customer issues and suggest improvements to processes, policies, and product.

- Create and maintain technical documentation

- Guide and train our customers to get the most out of the Applozic platform

- Lead or participate in client meetings and sales process as a Applozic technical solution expert

Required Skills

- Strong interest, passion for Technology.

- 3-5 years- experience in a mobile or web development, technical role that required precision and strong attention to detail

- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise

- Ability to perform in a fast-paced, high-intensity, deadline-oriented work environment

- Customer facing experience required

- Knowledgeable about analytics and proficiency in using data to make decisions and provide insights to customers

- Skilled in advising customers in product best practices and optimal technical solutions

- Excellent written and oral communication skills

- Passionate about making customers successful and invested in their questions and processes

- Ability to provide step-by-step technical help, both written and verbal

- Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization

- High energy and positive - can do- attitude

- Demonstrated strong analytical mind and have experience defining, developing and tracking key metrics (strong preference for SQL proficiency)

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