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21/07 SIDHDARTH GOHEL
Principal Recruiter at Neemtree

Views:23 Applications:16 Rec. Actions:Recruiter Actions:9

Customer Success Specialist - Executive Search Firm (1-6 yrs)

Pune Job Code: 224293

Headquartered : United States

Location : Pune (Work from Office)

Role : Customer Success Specialist

Responsibilities :

- Track product usage on sandbox and production environments and run analysis

- Track progress towards customer journey milestones in sandbox and production environments

- Communicate above findings and collaborate with the CS manager and relevant teams to move the customer towards their next milestone

- Proactively intervene for optimal usage of sandbox/ product features and bring customers on track towards desired outcome

- Proactively identify signs of customer risk, flag unhappy customers and collaborate cross- functionally for risk mitigation (Gather customer feedback on the sandbox & product and communicate to appropriate teams)

- Maintain ongoing dialogue and build trusted relationships with the customers to provide education on benefits of optimal usage of the product features to increase their financial and clinical outcomes

- Ongoing education to customers on new product features/ upgrades

Required skills :

- Working knowledge of Clevertap or Google Analytics

- Experience working in Customer Success function and managing customers (2 - 4 years)

- Excellent verbal and written communication skills with empathy, excellent analytical and problem-solving skills, excellent documentation skills

- Education : Bachelor's Degree

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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