Customer Success Specialist (2-5 yrs)
REQUIREMENTS :
- Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)
- Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings.
- Demonstrated ability to deliver excellent customer service and resolve issues with good judgment
- Strong analytical abilities for troubleshooting and problem-solving
- Appreciation for routine tasks and ability to follow clear instructions
- Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process
- Strong communication skills, both verbal and written, with a friendly and professional tone
- Ability to adapt to a fast-paced and technologically advanced environment
- Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively
RESPONSIBILITIES:
- Efficiently manage cancellations and monitor cancellation status for merchants
- Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants
- Provide friendly and efficient customer service support via chat, calls, emails, and other channels
- Familiarity with Minna's Merchant Registry and classifications for merchants, services, and categories
- Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries
- Conduct outbound calls to customers for subscription management and issue resolution
- Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary
- Collaborate with cross-functional teams to improve processes and enhance the customer experience
- Maintain accurate records and documentation of customer interactions and issue resolutions
BENEFITS:
- 25 days holiday plus public holidays
- Private health insurance
- Subscription allowance
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
