Juno is a crypto-native banking platform for the US that provides people a platform to get paid in crypto with direct deposit & receive part of a paycheck in crypto in any wallet of your choice. You will work with us at the intersection of banking and crypto to create banking experiences that will touch millions of people. We are backed by Sequoia Surge, Polychain, Consensys, Mithril & industry-leading executives.

Juno is looking for customer support representatives to assist our customers with technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support through and through.

Responsibilities

- Responding to customer queries in a timely and accurate way, via phone, email, or chat

- Resolving customer queries, recommending solutions, and guiding product users through features and functionalities

- Identify customer needs and help customers use specific features

- Update our internal databases with information about technical issues and useful discussions with customers

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share it with our Product and Operation teams

Requirements

- 1+ years of experience as a Customer Support Specialist or similar CS role

- Familiarity with Fintech is a plus

- Experience using Zendesk, Intercom, and other remote support tools

- Excellent communication and problem-solving skills

- Empathy and patience are a must

- Strong English writing and speaking skills

Shift Timing - 10:30 PM to 7:30 AM IST

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