Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises
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Customer Success Specialist (1-3 yrs)
Position Name : Customer Success Specialist
Location : Bangalore
Experience Range : 1 - 3 years
Salary Range : Upto 5 LPA
Mandatory Requirement :
- A bachelor's degree in administration or related field.
- A minimum of 0-1 year of experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
About the client:
- They are daily gold savings app that lets users save money by taking spare change from their online transactions and investing it in digital gold automatically. They are the first Made in India app to come up with an innovative solution to save money daily and invest automatically in digital gold for the best gold rate. They want to help millions of Indians rediscover the undeniable, cumulative advantages of saving every single day and are backed by a clutch of high-profile investors, including Arkam Ventures, Tribe Capital, WEH Ventures, and angels including Kunal Shah (founder of CRED), Shaan Puri (formerly with Twitch), Ali Moiz (founder of Stonks), Howard Lindzon (founder of Social Leverage), Vivekananda Hallekere (co-founder of Bounce), Alvin Tse (of Xiaomi) and Kunal Khattar (managing partner at AdvantEdge)
Job Role and Responsibilities :
- Handling customers queries, providing chat, voice, and email support.
- Conducting surveys with customers to understand the usage and overall experience.
- Collect prompt and accurate feedback from customers
- Troubleshoot problems and see them through to resolution
- Have excellent product knowledge to enhance customer support
- Escalate Users unresolved issues to the appropriate internal teams
- Maintaining a pleasant working environment for your team
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