HR Recruiter at Zispl
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Customer Success Role - Health Insurance (2-5 yrs)
- You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
- Develop a deep level of understanding and knowledge of the entire product
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Follow up with customers to ensure their issues are resolved
- Take initiatives in automating regular tasks
- Analyze and report product malfunctions
- Interact with internal and external teams to ensure quick resolution of customer requests
- Coordinate with hospitals, insurance companies, TPAs for claims
- Drive 100% customer retention by delivering extraordinary service
ABOUT YOU
You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.
Minimum qualifications:
- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
- Atleast two years of experience in health insurance industry
- Atleast one year of experience with customer success function
You are required to work from your home for now as of now. As the Covid-19 situation improves, you would be required to work at our office in Koramangala, Bangalore.
Experience Required : 2-5 Years
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
