Senior Consultant at Sapwood
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Customer Success Role (1-6 yrs)
Location:- Pune
Position:-Cstomer Success
Work from office
5 Days WORKING
Timings:-9.00 to7.00pm
Skills&Responsibilities:-
Own overall relationship with assigned clients, which include: Client. On-Boarding, increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our product.
- Develop and nurture customers for advocacy. - Work with clients- aid the customer in achieving their goals. - Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer
1. Min 1 Year of B2B Customer Success experience is must
2. Excellent written and verbal communication (Regional language fluency must)
3. Having technical experience will be a good add-on
5. Should be open for travels at customer locations (min 7 days in a month)
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