HR Manager at Convergence Services
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Customer Success Role (0-2 yrs)
Designation: Customer Success Engineer
Experience Required : 0 to 2 Year
Location: Ahmedabad
Employment type: Full-Time Permanent
Duration: N/A
About Us :
Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.
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Company website: https://uknowva.com/hrms
We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.
Roles & Responsibilities :
- Providing technical support and respond for incoming queries related to HRM software (uKnowva)
- Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT
- Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
- Basic knowledge of SQL and EXCEL
- Proper understanding of the client requirements
- Understanding PHP code will be an added advantage
